Brooklynn Swoboda​

Support Specialist

Hi! I’m happy you stopped by! I’m one of SpeakerFlow’s Implementation Specialists, which means I help with creating new client CRM accounts, data migration and imports, and managing some of our support channels.  

Background

I was born in Nebraska but moved to Wisconsin in my childhood – a midwestern girl through and through. I grew up working for my grandparents, doing little jobs in the yard or organizing around the house for a little money here and there, until I was old enough to join the workforce. 

At that point, I worked several jobs and landed in the dental field, working as a dental assistant for about 5 years in almost every specialty of dentistry. My managers often came to me to optimize our office protocols and work on numerous side projects, all while assisting in dental procedures and training new assistants, which quickly made me the “go-to” person for any tech problem and first piqued my interest in tech support. I really loved the challenges, and that’s when I realized that my passion wasn’t necessarily in dentistry, but in problem-solving and helping people figure things out!

Shortly after, I found SpeakerFlow, and although it hasn’t been long, I feel right at home. I get to give all of my attention and energy to problem-solving and helping people, all while having the support of a truly wonderful team!

Outside of SpeakerFlow

When I’m not working, I spend most of my time with my family. I had my son, AJ, in April 2021 and have so many nieces and nephews. So, between being a mom and auntie, my hands are pretty full. Truthfully, though, I wouldn’t have it any other way.

On the rare occasion when I get some “me time,” I really enjoy refinishing furniture. Nothing beats taking an old piece and giving it new life with a little history. I also enjoy playing video games – my favorites being The Sims and Fallout 4 – but I love playing new games whenever I get the chance.

I’m also a licensed manicurist in the State of Wisconsin, so I’m almost always doing nails in my downtime and experimenting with new products and designs. I truly believe my outfit isn’t complete without a fresh set of nails! 💅

Favorite Book

My favorite book is Flowers in the Attic by V.C Andrews. It’s one book that I couldn’t wait to get to the next page – The drama and suspense had me hooked!

I also love Stephen King novels. How one person can write so many fantastic pieces of literature is beyond me, but Carrie, The Green Mile, and Misery are all books I absolutely loved.

Favorite Place to Travel

I’m truly such a homebody, but one place I visit almost every year is my home state of Nebraska, specifically Omaha, Nebraska. The Old Market is really a unique experience full of small treasures, and I could spend all day on the old brick roads, exploring shops, listening to street performers, and experiencing new foods. If you ever find yourself there, you have to visit Ted and Wally’s Ice Cream Shop – Hands down the best ice cream I’ve ever had. 

Favorite Type of Music

My music taste is all over the place, but, if I had to pick a few favorite genres, they would probably be R&B, pop-punk, and alternative rock, although the classic rap and R&B genres have a spot very close to my heart (think Tupac, Eminem, Mary J. Blige, and Ashanti). 

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